CANCEL / RESCHEDULE

A minimum of 48 hours’ notice is required for all appointment changes or cancellations.

More than 48 hours’ notice:
Deposits are non-refundable. If you need to reschedule, your deposit may be transferred one time to a future appointment. The new appointment must be scheduled within 60 days of the original appointment date.

Less than 48 hours’ notice:
Cancellations or rescheduling within 48 hours of your appointment will result in a 50% service fee charged to the card on file, and your deposit will be forfeited. A new deposit will be required to book another appointment.

Same-day cancellations & no-shows:
Same-day cancellations and no-shows will be charged 100% of the scheduled service and the deposit will be forfeited.

All deposits are non-refundable and are applied toward the balance of your scheduled service.

LATE

A 15 minute grace period is given after the time of the appointment. If you’re running late, please let us know in advance. After 15 minutes, if we have not heard from you, the appointment will be cancelled and considered a no-show. As a result, 50% of the service will be charged to the card on file.